The heddle for the enterprise
The workforce is becoming human + agent. We make it work.
Heddleworks redesigns, builds, and operates human-plus-agent workflows on Workday, UKG, and the systems around them — delivered by senior forward-deployed teams, accountable for production outcomes.
The moment
2026 IT spend growth. +2.7% — managed services. The money is moving past labor-priced services.
Enterprises that have redesigned any workflow end-to-end for AI. The redesign gap is the work.
We have not found a firm offering agent-level SLAs on accuracy, drift, and cost-per-resolution. That is the layer we operate.
Sources: Gartner, ISG, McKinsey — 2026. Third finding: Heddleworks market dossier, August 2026.
What we do
REIMAGINEBUILDOPERATE
Decide what should be true before any agent is built. Task-level work decomposition, decision rights, supervision design, context readiness, and the economics baseline — a blueprint the build consumes directly.
Make agents work in production. Forward-deployed pods ship agent systems inside your platforms' rails — Workday, UKG, ServiceNow, Microsoft — including the workforce context layer most projects skip. Ninety-day proof phases against agreed acceptance criteria.
Keep the blended workforce accountable and economical. Managed agent operations under instrumented SLAs, continuous evaluation, agent lifecycle governance, and consumption economics — counted as cost per outcome.
How we work
Small, senior, forward-deployed teams — a deployment lead, workforce practitioners, and production-grade engineers — embedded in your environment. Senior people only. Priced against outcomes we agree before we start. Every engagement leaves you with running systems, measured results, and the operating model to sustain them.
Where we work
Deep in the workforce estate: Workday · UKG · ServiceNow · Microsoft — and the seams between them, where the real work lives.
Point of view
We research before we recommend. Our August 2026 market dossier — 200 sources, evidence-labeled — is how we see the agentic era. Ask us for the short version.